Are you a loyal or returning customer of Cafe Analog? Do you buy stationery items from our webshop a few times a month? Why don’t you check our Rental Box option?
By choosing “Add to my rental box” at checkout, you can place multiple orders and we will keep them in your Rental Box.
We will keep your RENTAL BOX open for 2 months—before reminding you to pay shipping costs; or when you have reached a maximum amount of €500 in less than 2 months.
By choosing this option, you will never miss that washi tape you wanted, you can always grab new stuff you see on our Instagram account—and be on time for our special or limited products.
The best part? You will save on shipping costs! 🙂
The difference between usual shipping and Rental Box:
Usual Shipping:
You buy some products, checkout, and pay for shipping. In 1-2 weeks, you buy another product, checkout, and pay for shipping. You pay shipping every time you buy something from the shop.
Rental Box:
You can buy products every few days/weeks during the course of 2 months, add them to your Rental Box, and pay for shipping only once at the end of the 2-month period, when you are ready to close/empty your Rental Box and have everything shipped to you.
How It Works
Buy some products from our webshop and go the the CHECKOUT page.
Instead of paying for shipping, choose “Add to my Rental Box/Keep my Rental Box open”.
Feel free to have another shopping spree another day, and choose Rental Box at checkout every time.
After 2 months (or when you reached €500 total order in less than 2 months), you will get an automatic email reminding you to close your Rental Box.
When you’re ready to close your Rental Box, go to your Rental Box page and choose “Pay Shipping Costs”.
You can close your Rental Box at any moment.
We will pack all the orders in your Rental Box and ship it to you! Now you have all your orders in one parcel!
Terms and Conditions:
- The Rental Boxes take a lot of space in our tiny office 🙂 We kindly ask you to respect our simple policy:
- Pay shipping costs within 2 months;
- Pay shipping costs if the total value of your Rental Box exceeds €500.
- The content and value of your Rental Box is visible in your Account Page.
- If you have any pre-ordered item in your Rental Box that has not arrived when you paid shipping/closed your Rental Box, everything will be shipped when the pre-ordered item arrive, unless you email/tell us otherwise.
- The prices counted are from the day you ordered the product. Thus, if there are sales, discounts, or special promotions in the future, the new price will not apply to the orders that are already in your Rental Box.
- We do not provide refunds for items you already have inside your rental box for more than 36 hours.
- If you want to cancel/exchange any item inside your Rental Box after 36 hours, we will give you store credits for the same price minus 20% (handling fee). We apply this fee because it takes time for us to re-process an order. You can use that store credit in our webshop for your next orders or even to pay shipping.
- Always place your order from the our web shop. We do not take orders via email or DMs. We hope you understand our limitations! 🙂
FAQ
Why do we have a rental box?
We have a rental box to help our recurring customers save on shipping costs. Instead of paying shipping costs every time they buy something from the shop, customers can purchase several items over 2 months and then pay the shipping cost for all the items and have them all shipped together. Read more about how it works here.
Can we refund the items inside our rental box?
You can get a refund as long as the item has only been in your rental box for 36 hours—and if it is longer than that, we can only give you a store credit minus 20% handling fee, so you can use the credit to buy other things from the shop. We know people can make mistakes or act impulsively when adding items to their rental box; thus, we have this 36-hour cooling period 🙂 We provide rental boxes as a free added service to our customers, and it does take more time and effort to manage the rental boxes for hundreds of customers, so we hope you also make your buying decisions wisely!
Why can I only keep my rental box for 2 months? Can I keep it longer?
Our office is relatively small—they are an office, an inventory center, and a packing/shipping center… so we have very limited space. We can only host around 200 rental boxes at one time, or else everything will start finding its way to the floor, and soon, we will be buried in washi tapes or tiptoeing around a pile of wooden stamps. This is why we have 2 months for you before we remind you to close your rental box and ship them.
Of course, we also make some exceptions… for instance, when a customer waits for a pre-ordered item to arrive before closing their rental box, we usually understand and will be happy to wait a bit longer. But in principle, we just really need the space to move around the office without stumbling around and some free shelves to store inventory and new products coming in every month 😀 And by closing your rental box on time, you’ve given us such great help!
Why do I need to close my rental box when the items are above €500?
As you may know, there is always a risk of a package lost or damaged during shipment. Although we use reliable postal, courier, or shipping services, things can still go wrong—and as the sender, we are the ones who need to take responsibility for this. And we do insure some high-value packages, so a refund is possible—but we also know the disappointment of not having all those stationery items you’ve collected! Not to mention that since our shop carries products from small studios and independent artists, sometimes, once a product is gone, it’s gone. Or it’s a limited edition that will not be produced again.
So, imagine how sad we (and you!) feel if a rental box worth €1,000 went missing! For this reason, we sometimes split a shipment into 2-3 batches if you have larger orders. But we recommend you close your box if the value has reached around €500.