Our preferred shipping partners
We select the carrier depending on the destination:
- The Netherlands: PostNL
- Europe: PostNL International or DHL
- Rest of the world and UK: PostNL International or DHL.
Note: we may opt for different carriers depending on the situation.
We’re always working hard to keep shipping costs for small packages affordable yet reliable.
We only use shipping options that provide a track & trace code, so you can follow your orders directly and be ready for when your package is expected to arrive.
Letterbox parcel: €5
Belgium & Germany
Flat fee of €8 for parcels up to 2kg.
Europe 1: Austria, Denmark, France, Italy, Luxembourg, Monaco, Spain, Sweden, Baleares
Flat fee of €11 for parcels up to 2kg.
Europe 2: Cyprus, Belarus, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Malta, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Vatican, Greenland
Flat fee of €14,5 for parcels up to 2kg.
Rest of the World
The shipping costs are calculated at checkout based on the country, size, and weight of the package.
Note: we’re not liable for any customs, tax, or duty fee applied by your destination country.
Please ensure that your name and address are filled in correctly at checkout. If you notice any mistake in the confirmation order email, please reply as soon as possible.
If the address is incorrect, we can’t guarantee that your package will reach its destination. In these unfortunate circumstances, you may have to pay extra costs to deliver your package to the correct address.
Have you just moved to a new address? You can change your shipping address by logging in with your account to MY ACCOUNT page >> click EDIT ADDRESS.
What happens after I place an order?
This is what happens when you purchase with us:
- You will receive an order confirmation via email
- You will receive a shipping confirmation via email when your order is dispatched
- You will receive a track & trace link to monitor when your package arrives
Note: if you choose to pay via bank transfer, your order will be prepared after we receive the payment. The order will automatically get canceled if the payment is not received within one week from the order date.
How fast will you ship my order?
Generally, we dispatch orders that arrive before 12:00 PM on the same day (Monday to Friday, weekends and public holidays not included).
We are committed to dispatching your order within 36 hours (Monday to Friday, weekends and public holidays not included).
What should I do if a package is taking too long to arrive?
We always provide the track & trace link for every shipment. Please check your shipping confirmation email, and contact the carrier if needed.
We’re also here to help you.
Just write to email@example.com stating your order number and we’ll see what we can do to help.
Can you ship my order as “gift”?
Unfortunately, we cannot do this. Also, we cannot declare a “lower value” than the actual cost of your orders.
I buy a lot of things now and then. How can I save on shipping costs? Can I ship them altogether?
We have a Rental Box option to help customers save on shipping costs. You can read more about it here.